To support service repair business growth in the country by delivering high service performance across a diverse customer base while maintaining effective cost control to remain competitive in the market. The role is responsible for end-to-end execution of the Order-to-Sale (O2S) process with high accuracy, ensuring delivery is on time or ahead of customer commitments. This position requires close collaboration with repair teams to maximize internal resource utilization, minimize subcontractor costs, prioritize backlog execution, and enhance customer satisfaction through reliable and high-quality repair service performance.
Collaborate closely with Operations Managers, Supervisors, Repair Teams, and subcontractors to ensure repair orders are executed on time or ahead of schedule.
Issue and coordinate monthly repair execution plans with relevant stakeholders (Repair Teams, Operations Teams, CS&A Teams, and subcontractors) to ensure schedule alignment and completion within the month before the cut-off date.
Monitor and control execution backlogs, PR/PO processes, GR, invoicing, and TECO processes to ensure timely and accurate sales recognition.
Conduct regular customer visits to strengthen relationships, understand customer expectations, assess service performance, and identify improvement opportunities.
Bachelor’s degree in Engineering (preferably in Mechanical Engineering)
Holds a valid Engineering License in Thailand
Some experience in project management
Able to use SAP and other relevant platforms.
Strong customer service mindset and collaboration skills
Come from elevator industry is a plus.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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