Who we are
TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.
TKE – Move Beyond.
TK Elevator is currently seeking an experienced Collector NTL- SSC 1 in Atlanta, GA.
The Collector, SSC Service & Repair is responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Makes regularly scheduled collection calls on all account balances as assigned.
- Meets or exceeds daily required number of contacts.
- Anticipates customers’ needs and acts on them, helping to make TKE the easiest company to do business with.
- Maintains a system of follow-up to ensure customers follow through with their promises.
- Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts.
- Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
- Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions.
- Displays critical thinking skills:
- Ability to effectively and concisely express thoughts regarding analysis
- Draws conclusions and solves issues with little guidance
- Builds on what has been learned from previous experience
- Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service.
- Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.
- Facilitates monthly conference calls with all levels of management and field personnel.
- Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection’s lifecycle. (Credit Hold, Lien filing, Demand Letters, etc.).
- Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
- Demonstrate innovative skillset and adaptability while being organized & detail oriented, with a commitment to world class customer service and attention to detail
- Experience and success in handling business to business collections for small to large customers, with varying levels of difficulty and complexity
- Experience in building successful relationships with different internal and external customers
- Welcomes feedback; willing to help with other job tasks within the organization; contributes to building a positive team spirit; supports organizational goals and values.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
- High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience
- Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment and demonstrated partnership with the field team.
- Performs account reconciliation to determine billing/payment errors and facilitates correction.
- Research unapplied cash and on-account credits for validity and determine proper application or process necessary refund.
- Achieves full coverage of their assigned portfolio of accounts specific to job assignment monthly.
- Works with internal customers and SSC personnel to figure out the root cause of and accounts delinquency and helps implement a solution
- Requires intermediate experience with Windows-based computer software including Microsoft Office, including formulas, basic pivot tables and v-look-ups.
- Solid basic math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; Able to compute percent.
- At least 6 months experience in understanding contract terms and conditions.
- Intermediate experience with Microsoft Office to include: Vlookup function, creating formulas, & building spreadsheets.
What makes us special
At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Important note:
TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.
TKE – Move Beyond
