1. CRM & Opportunity Management
- Maintain and update all leads, opportunities, inquiries, and tenders in VIEW CRM.
- Ensure completeness and accuracy of customer and project data.
- Generate pipeline and opportunity reports.
2. Sales Coordination
- Coordinate preparation and submission of quotations and proposals.
- Ensure required technical and commercial information is obtained prior to submission.
- Maintain quotation logs and proposal records.
- Support sales personnel in customer documentation requirements.
3. Tender Administration
- Coordinate tender submissions and bid documentation.
- Maintain tender register, checklist, and submission records.
- Ensure compliance with tender submission requirements and deadlines.
- Update tender outcomes and records.
4. Lead Tracking & Follow-up Monitoring
- Monitor lead assignment and follow-up activities.
- Track overdue opportunities and remind responsible sales personnel.
- Escalate long-outstanding actions where necessary.
- Ensure CRM activities remain current and updated.
5. Reporting & Analytics
- Prepare:
a. Weekly Sales Pipeline Reports
b. Monthly Sales Reports
c. Forecast Reports
d. Tender Status Reports
e. Marketing Activity Reports
6. Marketing Coordination
- Coordinate marketing campaigns and promotional activities.
- Support organization of exhibitions, seminars, customer events, and networking activities.
- Manage marketing collateral and promotional materials.
- Maintain company LinkedIn and digital marketing activities.
- Coordinate at least one marketing event per quarter subject to budget approval.
7. Meeting Coordination
- Arrange sales and marketing meetings.
- Prepare agendas, meeting minutes, and action trackers.
- Follow up on action items and due dates.
8. Customer Support Administration
- Respond to and route customer inquiries to the relevant departments.
- Maintain customer contact records and communication logs.
9. Document Control & Compliance
- Ensure compliance with document control procedures.
- Maintain confidentiality of pricing, proposals, bids, and customer information.
- Support internal and external audits relating to sales documentation.
- Bachelor's Degree in Business Administration, Marketing, Sales, Management, Engineering, or a related discipline.
- Fresh graduates with relevant internship experience are encouraged to apply.
- Candidates with experience in the elevator, construction, engineering, or industrial services industry will have an added advantage.
- Minimum 2-3 years of experience in Sales Administration, Sales Coordination, Tender Coordination, Marketing Support, Customer Service, or a similar role.
- Experience in preparing quotations, proposals, tender submissions, and sales reports.
- Experience maintaining CRM systems and customer databases.
- Exposure to marketing activities, events, exhibitions, or social media administration is an advantage.
- Proficient in Microsoft Office applications, particularly:
a. Excel (data analysis, reporting, tracking)
b. Word (proposals, quotations, correspondence)
c. PowerPoint (presentations and marketing materials) - Ability to prepare and maintain sales activity reports, tender registers, and opportunity tracking reports.
- Good document management and record-keeping skills.
Annual Bonus
Medical (outpatient & Inpatient)
Parking
